Job posted: 28/06/2024
Applications close: 14/07/2024 (Midnight)
1 day remaining

1 day remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Health Complaints Commissioner

Salary: $92,332 - $104,762

Occupation: Other

Reference: VG/1804591

Reference: VG/1804591

Occupation: Other

Salary Range: $92,332 - $104,762

Work location: Melbourne | CBD

The Health Complaints Commissioner (HCC) is an independent statutory officer whose role is established under the Health Complaints Act 2016. HCC staff are employees of the Department of Health, (the Department) who report directly or indirectly to the Commissioner. The HCC supports safe and ethical healthcare in Victoria by resolving complaints about health services and conducting investigations into healthcare providers who pose a serious risk to the health, safety or welfare of the public.

About the role: 

This position will be part of a team reporting to the Investigations Manager and will conduct investigations, review complaints and identify issues, obtain evidence, conduct complaint data reviews and monitor data and consider quality improvement recommendations.

About us: 

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.  

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all. 

How you'll make a difference:

  • Undertake investigations into health service providers, in accordance with best practice investigation processes and administrative law principles.
  • Prepare investigation plans, notices, correspondence, briefs of evidence and reports.
  • Apply sound judgement and analytical skills to assess and review complex information, evidence and data trends.
  • Consider the application of health safety and quality principles and standards in drafting investigation reports and complaint data reviews.
  • Liaise with internal and external stakeholders as directed to obtain information and documents to support investigations and deliver quality outcomes.
  • Assist in the the development and implementation of investigation policies, procedures and templates.
  • Assist in any related court procedures, such as preparation of briefs of evidence and assisting counsel.
  • Work collaboratively as part of a team and manage a case-load.

To learn more please click ‘Apply' to view the Position Description on the Careers.vic website. 

What we offer: 

  • The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
  • A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
  • A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply: 

Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date. 

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. 

All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@health.vic.gov.au. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

Preferred applicants may be required to complete a police check and other pre-employment checks including proof of 3 vaccinations (including booster) against COVID-19. Information provided will be treated in the strictest confidence, in line with our Privacy Policy

The Jobs and Skills Exchange (JSE) Recruitment Policy allows for priority consideration for Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform. As such, these employees are strongly encouraged to submit their application through JSE rather than via external advertisement. 


Job type:

Full time

Job classification:



Ruth Morgan | People&Culture@hcc.vic.gov.au