People & Business Services is a Group within the Department of Transport and Planning and is responsible for providing business-enabling people and corporate services functions to drive a high-performance culture and to support integrated operations.

We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.

About the Role

The Manager Ministerial Services sits within Governance and Portfolio Services and is responsible for leading a high performing team comprising of 15-20 Senior Department Liaison Officers, Department Liaison Officers and Business Support Officers to provide support across the Department’s five portfolio Ministers’ offices. The Manager Ministerial Services plays a key role in the overall relationship between the Ministers’ Offices and the Department and escalation of issues and decisions.

To access the Position Description, please click here.

Key Accountabilities

• Relationship and Stakeholder Management – has built and maintained strong strategic and trusting relationships between the Department, their team and the Ministers’ Offices. 

• Team Development – has led the development and implementation of a program of work to continuously build the knowledge and capability of the team’s Senior Department Liaison Officers, Department Liaison Officers and Business Support Officers.  

• Effective People Leadership –has provided effective leadership, people management and support to their team. Staff are engaged with high levels of cohesion and commitment and are delivering on the services required.  

• Process documentation – has maintained accurate and up to date processes, guides and manuals to ensure consistency of approach and support for the Senior Department Liaison Officers, Department Liaison Officers and Business Support Officers in undertaking their roles. 

• Promote and support safe, inclusive and flexible team operations 

• Provide support across the Governance & Portfolio Services Division as required.  

Key Selection Criteria

DTP is seeking a dedicated and experienced professional to join our Governance and Portfolio Services team as Manager Ministerial Services. In this pivotal role, you will lead a high-performing team, including 15-20 Senior Department Liaison Officers, Department Liaison Officers and Business Support Officers, fostering collaboration between Ministers’ Offices and the Department. You will play a crucial role in managing escalations, resolving issues, and ensuring effective decision-making processes.

We are looking for an individual who excels and has achieved demonstrated results in stakeholder management, customer focus, interpersonal skills and knowledge management and documentation.

Your ability to lead and manage people is critical, as you will uphold organisational values, foster engagement, and drive team performance. Additionally, you will develop capability by empowering others and creating opportunities for growth.

This role offers the opportunity to make a meaningful impact on how we deliver services to the community. Join us in shaping a dynamic and effective organisation.

Qualifications and Experience

Desirable

• Relevant tertiary qualification/s and/or relevant demonstrated experience to the role.

What we offer

• Meaningful work making Victorian communities more accessible and liveable.
• Professional growth and development opportunities across the department and the wider Victorian Public Service.
• A hybrid working model focused on collaboration and teamwork.
• Optimal work-life balance initiatives including flexible working arrangements.
• We prioritise the development of a safe and inclusive culture.

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritise the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

Create an account by clicking the ‘Apply’ button and follow the prompts.

For help, click here for a Quick Reference Guide on how to apply.

Applications close 11.59pm on Monday, 6th January 2025. All Applications should include a resume and a cover letter. For further information about the role please contact Laura Gaskell - Director Ministerial and Government Services via laura.gaskell@transport.vic.gov.au.

Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications at this time.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.