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Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan, Various
Job type: Full time
Organisation: Mercy Health
Salary: Salary not specified
Occupation: IT and Telecommunications
Reference: 21906
ABOUT THE ROLE:
Join Mercy Health's Technology Team during this exciting period of digital transformation and growth in our Health and Healthy Ageing services.
With a strong focus on customer satisfaction and delighting customers, the Manager, Service Desk will implement processes to enhance customer experience, using metrics and dashboarding through ServiceNow to track performance and identify areas for improvement. The role requires a deep commitment to customer centricity, continuously seeking ways to improve service delivery while keeping the customer at the forefront.
The role will provide leadership, developing a high-performing team, and drive change initiatives with a focus on customer needs and service improvement.
Reporting to the Director of Technology Operations, the successful candidate will drive excellence in IT Service Management, supporting Mercy Health's mission of delivering superior value and care.
ABOUT YOU:
We're seeking a dynamic, energetic individual with a minimum of 3 years of experience in IT service desk leadership. You should have a minimum ITIL and/or ISO/IEC 20000 certification: Foundation, along with proven experience in managing a high-performing service desk team, ideally in a healthcare or similar complex environment. Proficiency in ServiceNow is required, as well as demonstrated ability in metrics dashboarding and performance reporting.
This is a 12-month fixed-term contract with a view to permanent.
Key Requirements:
ABOUT US:
Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.
Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.
WHAT WE OFFER:
Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:
WHAT YOU WILL NEED:
If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.
Contact Details
technology.careers@mercy.com.au
To view the position description or submit your application please click the 'Apply Now' button.
Full time
Not provided
technology.careers@mercy.com.au - 000