Medical Case Manager (VRO4)

Job posted: 02/06/2021
Applications close: 16/06/2021 (Midnight)
1 day remaining

1 day remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: VicRoads

Salary: $88,493 - $107,665

Occupation: Customer Service/Call Centre

Reference: VG/99997773DXT

Reference: VG/99997773DXT

Occupation: Customer Service/Call Centre

Salary Range: $88,493 - $107,665

Work location: Melbourne | CBD

At VicRoads, we make peoples’ lives better, through journeys that are safe, reliable, efficient and sustainable, judging our performance by our customers’ experience. We work by caring about people, communities and making their lives better, sharing with each other to have greater impact through our collective effort, and daring to seize opportunities and take on tough challenges. These themes shape the way we plan, consult and deliver with Victorians every day.

Medical Case Manager

  • Annual Salary Range: VRO4 $90,263 - $109,818 + super
  • Tenure: Ongoing
  • Employment Type: Full Time (flexibility may be available)
  • Usual Work Location: Kew

About the Business Area

At VicRoads, we need to make sure all licensed drivers are medically fit to drive and have the necessary skills to drive safely. This is for the driver's safety, as well as the safety of everyone else on the road. We do this by carrying out fitness to drive assessments or medical reviews, aligned to the national standards for licensing (Assessing Fitness to Drive for commercial and private vehicle drivers).

About the Role

This role is primary involved in the assessment of customer medical case files and making fitness to drive decisions through the application of policies, procedures, legislation, and the Assessing Fitness to Drive standards.

The role actively provides support/ guidance to medical professionals and customers on their cases, and contributes towards the education of staff, key stakeholders, and the wider community on the Medical Review process. The Medical Review team includes case file processing and leadership staff. The team also has access to external medical advisors.

This role is a member of the leadership team, one of three roles reporting directly to the Manager, Driver Licensing.

Day to Day Duties

  • Handling customer and medical professional phone calls and enquires.
  • Provides guidance to staff (including call centre) on escalated cases.
  • Primary contact point for VicRoads external medical advisors regarding referred cases.
  • Supporting the leadership team or stakeholders with complex cases and the Medical Review process.

About the ideal Candidate

The ideal candidate will be currently registered with the Australian Health Practitioner Regulation Agency (AHPRA), with experience working in a frontline health or allied health environment, including strong customer service and problem-solving skills, together with ability to communicate effectively at all levels. The person will be able to demonstrate strong values of integrity, respect, empathy and accountability and the ability to work as part of a diverse team.


To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that – great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

What we offer

  • Competitive salary and benefits
  • Supportive, diverse and inclusive work environment
  • Opportunities for professional and personal development
  • Flexible working arrangements and family friendly practices



How to apply

Applications should include a resume and cover letter if you require.

For a confidential discussion regarding this opportunity, please call Anne Petrovski, on 0475 828 332.

Applications close 11:59pm Wednesday 16 June 2021

Preferred applicants may be subject to pre-employment checks. Information provided to the Department of Transport will be treated in the strictest confidence.

Medical Case Manager (VRO4)

Job type:

Full time

Job classification:



Anne Petrovski | 0475 828 332

Job attachments:

Medical Case Manager (VRO4)