Product Manager, Property Search

Job posted: 09/07/2024
Applications close: 21/07/2024 (Midnight)
8 days remaining

8 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Managed Insurance Authority

Salary: Salary not specified

Occupation: Insurance and Superannuation

Reference: VG/1788702

Reference: VG/1788702

Occupation: Insurance and Superannuation

Salary Range: Salary not specified

Work location: Melbourne | CBD

Your role will be to manage and support the Property Search initiative which aims to make DBI information more easily accessible, enhance consumer protections for Victorians and optimise VMIA’s role in preventing harm in the Victorian community.

Product Manager, Property Search

  • Ongoing Position
  • Flexible and Hybrid Working Arrangements
  • Lead a groundbreaking project that revolutionises access to data in the property market.

Your role

Your role will be to manage and support the Property Search initiative which aims to make DBI information more easily accessible, enhance consumer protections for Victorians and optimise VMIA's role in preventing harm in the Victorian community.

Through a competitive tender process, a preferred partner has been selected due to their data commercialisation capability, distribution channels and technology, and data governance, security and privacy capabilities.

VMIA is in the process of implementing the first phase of Property Search to the Conveyancer market segment.  VMIA has validated that there is a larger market opportunity, and a significant number of use cases for DBI data have been identified providing value across several market segments.  More broadly, industry stakeholders have reacted positively to the opportunity to increase transparency across the industry and market, whilst the risks identified were not prohibitive or unmanageable.

Your role reports to the Head of Service Delivery, DBI in the Domestic Building Insurance Division.

What you do

  •  Manage exception queries and create and deliver education (including creating and updating FAQ's) to current and future customers including oversight of marketing insights to improve revenue through growth.
  • Training for conveyancers particularly on the characteristics of the DBI product and it's role within the consumer protection framework.
  • Ensure Hypercare is provided post go live by managing and supporting stakeholders to drive the desired customer experience.
  • Commence to action growth opportunities identified to support and improve the revenue and cost recovery assumptions.
  • Ensure responsibilities and targets set for the preferred partner, in the agreed the Service Level Agreement, are met.
  • Communicate the voice of the customer.
  • Identify new opportunities to improve market adoption and profitability for products in your portfolio.
  • You are our ‘go to' Property Search specialist adviser to provide advice for enhancement of our DBI product – Property Search and claims function.
  • Building a long-term relationship with the preferred partner for Property Search and other initiatives as appropriate.
  • Developing the appropriate reports to support understanding of the current sales and determining what should be initiated to increase sales of Property Search.
  • Analysing the sales and revenue information and reporting to DBI management.
  • Determining the direction of Property Search and how the information could be used holistically to prevent/manage harm.
  • You are an active contributor towards the development of new products and the enhancement of existing Property Search offerings, including providing governance support.
  • You actively support and continually improve the business processes, practice standards and protocols to optimise Property Search.
  • You provide leadership, capability uplift and development support to the Policy Administrator who will report to you.
  • Keep abreast of technology and artificial intelligence capabilities to determine capabilities that could improve Property Search or provide new revenue streams.
  • Engage with relevant industry stakeholders to understand market needs and to gather business requirements.
  • Manage the product lifecycle for all products within your portfolio.
  • Lead, coach, and provide direction to the Property Search Product Administrator

Who you work with

  • You report to the Head of Service Delivery, DBI in the Domestic Building Insurance Division and work with members of the Building Assessment and Claims Teams.
  • Supporting the Policy Administrator, especially initially to resolve the historical exceptions.
  • Provide back-up to the Policy Administrator.
  • Provide support to the DBI Program Manager on business innovation to enhance Property Search capability to service our customers.
  • You build relationships across VMIA, are connected to our Senior Leaders in Risk, Insurance, Claims & Business Performance.
  • You build relationships with key Stakeholders within the preferred partner, who are our primary channel to market.

About you

  • You have at least 5 years' experience in a product management role where experience managing or leading a start-up operation highly regarded.
  • You understand market segmentation to generate revenue opportunities (desirable)
  • You have strong interpersonal skills, especially a strong communicator, both written and verbal both internally and to external stakeholders
  • You can demonstrate having successfully influenced, contributed to, and delivered positive outcomes within multi-disciplinary professional service teams.
  • You have a detailed understanding of the complexities and nuances of public sector management, with the capacity to operate successfully in such an environment.
  • You will utilise your analytical skills to drive product creation and market research.
  • Your leadership skills will ensure your team is highly driven.

There are many reasons to work at VMIA, here is how we will support you:

Flex Work - VMIA is supportive of hybrid working to help our people perform at their best. We come together for a minimum of two days per week in a collaborative office environment, fostering connection and strengthening networks.

Parenting support – VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carer. And we're breastfeeding friendly accredited.

Learning and development - You'll be encouraged to achieve your career goals in our progressive learning organisation supported by in-house training programs, an annual investment of up to $2,500 in your learning and development, access to LinkedIn Learning, and annual performance and development planning.

Physical and Mental wellbeing – We provide Wellness sessions, an Employee Assistance Program (EAP), Wellness leave (two days per year), annual flu shots, and an ergonomic subsidy for every new starter.

Culture and lifestyle - People are at the heart of everything we do! On offer are an office in the heart of the city in an iconic building with end of trip facilities, access to one day per year paid Volunteer leave, assistance with transitioning through life stages such as welcoming a new baby or retirement.

Financial Support – We understand, every dollar counts. We offer salary sacrifice, income protection insurance, discounted public transport and 5% private health insurance discount.

Diversity and Inclusion

Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.

Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.

We have a bold and ambitious Diversity and Inclusion Program - a consolidation of 60+ initiatives shaping and supporting each of the following focus areas: LGBQTIA+, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity.

Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection.

Our aspiration:

  • Diversity, inclusion, equity, and belonging are part of VMIA's culture.
  • Everyone has a role to play.
  • We support and advocate for diverse groups in our organisation and beyond.

How to apply

Please submit your resume and cover letter to introduce yourself, demonstrate your suitability for the role and tell us why working at VMIA appeals to you. If you have any questions about the position or the application process, please email  talentacquisition@vmia.vic.gov.au.

We are committed to creating an inclusive workplace and encourage candidates from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.

Please let us know of any accessibility needs to be considered during the recruitment process via talentacquisition@vmia.vic.gov.au.

Other relevant information

Preferred candidates will be required to undertake pre-employment and misconduct screening including a national police check, and probity checks prior to commencing employment.

It is a requirement that employees attend for office-based days (minimum two days) at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

The Domestic Building Insurance team provides mandatory cover for homeowners who are building or renovating in Victoria. Builders are required to purchase domestic building insurance on behalf of the homeowner for all domestic building projects over $16,000. 

DBI are particularly proud of their team culture of agility and innovation. We are seen as leaders of those values both within VMIA and in the industry. When you join us, you'll be a part of a connected, collaborative, and forward-thinking team who love working together and have a genuine passion for consumer protection and the broader building industry. We're able to help consumers when they most need us – and we do this work because we love it. 
Product Manager, Property Search

Job type:

Full time

Job classification:

As per advertisement


Hanita Singh | talentacquisition@vmia.vic.gov.au

Product Manager, Property Search