Public Support Information Officer (VPSG2)

Job posted: 11/06/2021
Applications close: 25/06/2021 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / Ongoing

Organisation: Victoria Police

Salary: $53,946 - $69,276

Occupation: Other

Reference: VG/E20011364

Reference: VG/E20011364

Occupation: Other

Salary Range: $53,946 - $69,276

Work location: Melbourne | CBD


About the role:

This role sits within the Transaction, Approvals and Permits (TAP's) Section of Licensing & Regulation Division.  TAPS primary responsibilities is overseas the importation, acquisition and disposal of firearms intrastate and interstate.  The role will involve processing applications and providing customer service to stakeholder via email and phone.  Phone shifts are also an import duty of this role.

Victoria Police is a contemporary and agile workplace and support flexible working arrangements.

Your duties will include:

  • Processing applications;

  • Phone Shifts;

  • Answering emails;

  • Any other adhoc tasks as required.

As the successful applicant, you will have:

  • High level attention to detail;

  • Able to answer cold phone calls;

  • Ability to work in a small team environment;

  • Able to learn and understand multiple processes;

  • Ability show initiation and exercise discretion.

Requirements and relevant information:

  • Two (2) x full-time, ongoing positions available.

  • These positions are located at Victoria Police Centre, 311 Spencer Street, Docklands.

  • Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.

  • The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.

Your application must include:

  • Resume

  • Completed application form - attached to the job advertisement.

Applications close midnight, Monday 25 June 2021.

Please Note: All applications will need to be submitted through one of the following platforms; the Victorian Government careers website or Jobs and Skills Exchange (JSE) website. Applications will not be accepted via other platforms or email.

For further information on this role please contact: Michelle Thomas on (03) 8335 7492 or via email Michelle.thomas@police.vic.gov.au.

If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirements/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 8081.

About Us:

Victoria Police is a large organisation employing police, public servants and protective services officers. Victoria Police provides support to the community 24 hours a day, 365 days of the year. 

At Victoria Police our goal is for our workforce to reflect the diverse community we serve. We continually seek to attract and retain a diverse workforce which includes people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures including people of Aboriginal and Torres Strait Islander heritage. 

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps

Public Support Information Officer (VPSG2)

Job type:

Full time / Ongoing

Job classification:



Michelle Thomas | 8335 7492 or Michelle.thomas@police.vic.gov.au

Public Support Information Officer (VPSG2)