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Referral Service Triage Practitioner (See Advertisement)

Job posted: 11/04/2022
Applications close: 17/07/2022 (Midnight)
52 days remaining

52 days remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Other

Organisation: Ambulance Victoria

Salary: Salary not specified

Occupation: Other

Reference: AV/1622215

Reference: AV/1622215

Occupation: Other

Salary Range: Salary not specified

Work location: Melbourne | Eastern Metropolitan

  • Bring your clinical knowledge
  • Refer callers to appropriate service providers
  • $121,576 + superannuation

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.

Due to ongoing expansion, Ambulance Victoria is currently seeking Division 1 Registered Nurses and Registered Paramedics for Referral Service Triage Practitioner opportunities based in our Operational Communications Division.

Primarily located in Burwood in the eastern suburbs of Melbourne, Referral Service Triage Practitioners undertake a rotating roster in a 24-hour, 7-day work environment. Working either 21 (part-time) or 42 (full-time) hours per week, your rostered shifts will be between 10 to 12 hours each in length and incorporate morning, afternoon, and night shifts. 

About the role

Reporting to Referral Service Team Leaders, the positions perform a critical function within Ambulance Victoria, acting as a coordination point for “000” callers who do not require emergency ambulance intervention and who can be better managed through an alternative service provider. 

This role will enable you to use your clinical knowledge and skills in secondary patient triage and assessment. Your responsibilities will include, but are not limited to: 

  • telephone triage of 000 calls
  • referral to appropriate service providers within healthcare and community-based organisations
  • operation of industry-specific communication systems
  • engagement with internal and external stakeholders to determine a coordinated response
  • rostered shifts to support the 24/7 service delivery requirement 

An online information session regarding the Referral Service Triage Practitioner roles was held in April. Please follow this LINK to view the session.

About you

To be considered for this position you will either be a

  • Registered Paramedic with a minimum of 4 years' contemporary clinical experience post-qualification, or a
  • Division 1 Registered Nurse, with a minimum of 4 years' experience in at least one of the following:
    • cardiac, cardiothoracic, or intensive care
    • triage nursing and/or emergency department patient care

You will also possess:

  • Victorian driver's licence
  • Current Working with Children Check
  • Evidence of Australian Health Practitioner Regulation Agency registration

You will need to be resilient and able to cope with the demands of working in a challenging but rewarding environment. You will also need to be comfortable navigating through multiple systems simultaneously. Experience in ADASTRA, Odyssey or CAD Interface systems is desirable, but not essential as training will be provided to successful candidates.

Working at AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. Although there will be a requirement to maintain a presence at Headquarters, flexible working arrangements are available and will be discussed with the successful candidate. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you!

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.

By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

The commencement salary for these positions is $121,576 plus 10% superannuation. All staff are required to complete 8 weeks induction and training at full time hours prior to being eligible for a part time (pro-rata) contract.

How to apply

See ‘Applying for a position with Ambulance Victoria' on our careers page. For any queries, please email us at Recruitment@ambulance.vic.gov.au.

Your application will form an integral part of the selection process and should be of a high quality including:

  • A cover letter outlining your interest in the position and linking your experience to the position
  • An up-to-date resume providing detail of your clinical skills
  • A completed application form (attached to this job advertisement)

Applications will be processed in the order in which they are received. We encourage anyone who is interested to APPLY NOW.

Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au/ to be considered.

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.