7 days remaining
Location: Melbourne | Eastern Metropolitan
Job type: Full time / Ongoing - full time
Organisation: Country Fire Authority
Salary: Salary not specified
Occupation: Human Resources
Reference: VG/1770660C
The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.
With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA.
Want to read more about the Country Fire Authority (CFA) click here.
About the Role
This is an exciting opportunity to join CFA as a Resolution Support Partner (RSP). This is a critical role within the People Experience team where you will address complex people-related issues, fostering early intervention and effective resolution.
The role involves the development of solutions when assessing sensitive complaints, forming preliminary views and overseeing fair investigations. You will have expertise additionally a strong commitment to customer service. You will possess the skills needed to effectively manage and resolve issues while upholding the highest standards of service offering and delivery.
Your notable strengths required in application include emotional intelligence, analytical thinking, effective communication, empathetic listening, conflict resolution and problem-solving aptitude. Specifically, you will conduct thorough and transparent investigations, assuming the pivotal role of Case Manager.
Your responsibilities will extend beyond formal matters to include local issues, where you'll play a hands-on role in coaching CFA members, facilitating discussions and fostering mutually agreeable solutions.
With a comprehensive understanding of governance, you will ensure alignment with policies, legal standards and uphold the CFA's behavioural expectations. As an integral part of the People Experience team, the RSP collaborates with stakeholders, facilitates programs and tailors People Plans to cultivate a safe and inclusive environment.
About You
Why choose CFA
Your Application
Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.
When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.
Pre-employment Checks
Offers of employment will only be made to candidates who:
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
Applications close: 11:59pm 2nd May 2024
If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.au
The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.au
Full time / Ongoing - full time
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Katrina Cuskelly | katrina.cuskelly@cfa.vic.gov.au