School Technician

Job posted: 15/11/2022
Applications close: 28/11/2022 (Midnight)
2 days remaining

2 days remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Part time / From 27/01/2023

Organisation: Education and Training

Salary: Salary not specified

Occupation: Administration/Secretarial

Reference: 1314339

Reference: 1314339

Occupation: Administration/Secretarial

Salary Range: Salary not specified

Work location: Melbourne | Eastern Metropolitan

Selection Criteria


Selection Criteria

SC1 Demonstrated experience and skills in coordinating a specific education support function.
SC2 Demonstrated high level oral and written communication skills.
SC3 Possess the technical knowledge and expertise relevant to the position.
SC4 Demonstrated capacity to provide advice and support to management in respect to the work area.
SC5 Demonstrated commitment to professional learning and growth for both self and others.
Sound liaison and communication skills (both written and verbal) and the ability to provide technical guidance and training to end users when required.


Duties will include, but not limited to:

  • Assist with data collection where required
  • Organise network accounts for new / returning staff including CRT's
  • Assist staff and students with network issues, computer hardware and software issues
  • Assist with management of network printing accounts
  • Log service calls
  • Monitor online helpdesk and allocate jobs
  • Carry out duties related to the notebook program
  • Monitor physical help desk:
    • Apple devices and trolleys. Carry out updates and software installs on a needs basis
    • Hardware repairs
    • Imaging and re-imaging of student and staff computers during the year
    • Manage software issues
    • Maintain online databases
  • Other duties as directed by the Principal



  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Provide first line support for any information technology issues and problems
  • Provide assistance by phone, email and/or using a ticket management system.
  • Liaise with vendors pertaining to repairs of computers
  • Address and resolve basic incidents and requests; logging all incidents and requests
  • Create a positive customer support experience, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a consummately professional attitude
  • Work collaboratively with the IT team and perform other duties as requested by the Principal Team

Platform competencies:

  •  Liase with 3rd party software vendors as required in particular  Xuno


Windows 10

Windows Server 2012 – 2019

Knowledge of Cases 21, Microsoft Teams, Xuno, Apple School Manager, webex and integration of  these as well as Apple products.


Who May Apply

Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.

EEO AND OHS Commitment

The Department of Education and Training is committed to the principles of equal opportunity, and diversity and inclusion for all. We value diversity and inclusion in all forms – gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department.  The Department recognises that the provision of family friendly, supportive, safe and harassment free workplaces is essential to high performance and promotes flexible work, diversity and safety across all schools and Department workplaces.

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the Department’s exemplar available at http://www.education.vic.gov.au/about/programs/health/protect/Pages/childsafestandards.aspx

DET Values

The Department’s employees commit to upholding DET’s Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. DET’s Values complement each school’s own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the DET values is available at http://www.education.vic.gov.au/hrweb/workm/Pages/Public-Sector-Values.aspx

Conditions of Employment

  • All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
  • Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
  • A probationary period may apply during the first year of employment and induction and support programs provided.
  • Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx

Location Profile

Serpell Primary School is a dynamic, thriving learning community made up of a diversity of cultural and linguistic backgrounds with a population of 1150 in 2022.  Parents, staff and students share a common goal; the commitment to educational excellence and personal growth.  In partnership, we have developed a distinctive philosophy based on the maximisation of individual potential and the recognition that we are a community of learners.  We are committed to offering learning opportunities that promote a thinking culture, cater for individual learning styles, engage and extend our students, develop independence, resilience and collaborative learning.  Our school has a strong tradition in the provision of excellence in educational standards and the development of students who strive and achieve success in academic, artistic and sporting arenas.
Set in the picturesque landscape of Templestowe, 15 km east of Melbourne, the school provides for both the local and international community through extensive programs that stimulate learning, creativity and imagination.
The ultra modern design of the school facilities provides a quiet, secure learning environment and promotes a sense of belonging and identification with school culture.  Interactive technology in each classroom enables students to communicate readily on-line through the internet and to develop sophisticated research and visual literacy skills.  Extensive sporting facilities enable students to develop outstanding skills in a broad range of sports. 
Students at our school are taught the skills to work co-operatively with others, behave respectfully and to value their cultural heritage.

School Technician

Job type:

Part time / From 27/01/2023

Job classification:

Not provided


Wilma Culton | 03 9842 8182

School Technician