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Senior Assessment Officer

Job posted: 09/07/2024
Applications close: 23/07/2024 (Midnight)
8 days remaining

8 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Independent Broad-based Anti-Corruption Commission

Salary: $106,534 - $117,716

Occupation: Regulatory Governance and Compliance

Reference: 1000133_1720503050

Reference: 1000133_1720503050

Occupation: Regulatory Governance and Compliance

Salary Range: $106,534 - $117,716

Work location: Melbourne | CBD

  • Uphold government integrity through assessment of complaints of corruption and police misconduct
  • Melbourne CBD with hybrid / flexible working arrangements
  • Full-time fixed term, VPS 5.1 $106,534- $117,716 + super

Our organisation

IBAC's work is vitally important to Victorians - we prevent and expose public sector corruption and police misconduct.

Our vision is a public sector and police that acts with integrity for all Victorians.

Our team

People who work for IBAC are expected to have a sound understanding of and ability to demonstrate the IBAC values when dealing with Government agencies, the community and colleagues.

IBAC's values are incorporated in professional skills and behaviours for the position.

We Lead by example, Act Impartially, Work Together, Behave with Respect, Strive for Excellence.

Your new role

We have an opportunity for an individual to join our Assessments team as a Senior Assessment Officer on a full-time fixed term basis, to 14 February 2025. Reporting to the Manager - Assessment Team 1, the role will provide guidance to Assessment Officers and manage more complex and escalated enquiries or complaints from a diverse range of areas, including government, private, public and community sectors.

Duties include:

  • Assist the Team Manager with various tasks, including providing quality assurance of letters and case assessments.
  • Provide specialist guidance to Assessment Officers in making recommendations for further action based on IBAC's policies, procedures, guidelines and relevant legislation.
  • Apply specialist knowledge to provide accurate and consistent procedural and practical guidance and advice to complainants in response to their communications with IBAC by phone, email or by mail.
  • Develop complainant management plans as required.
  • Receive enquiries or complaints (verbal or written) and make recommendations for further action based on IBAC's policies, procedures, guidelines and relevant legislation.

Additional duties are set out in the position description.

Our requirements / Your skill set

We are looking for candidates with the below experience and capabilities:

  • Demonstrated excellent customer service experience and responding in a highly resilient manner to sensitive, complex, and challenging subject material.
  • Demonstrated excellent communication, conflict management and interpersonal skills and the ability to provide high quality and accurate information when responding to queries from the Victorian community.
  • Excellent organisational skills and the ability to work in a fast-paced and high-volume environment and excellent attention to detail are necessary.
  • Experience in using case management and complaints management / handling systems.
  • Significant experience in responding to Government enquiries / complaints.
  • Relevant tertiary qualifications and/or significant experience in complex complaint management.

Please note that candidates must be an Australian citizen to apply.

Apply now

Your application is a two-step process. You are unable to save partial applications.

Submit your application by logging onto the IBAC careers page (https://www.ibac.vic.gov.au/career-opportunities) and clicking on the appropriate vacancy, making sure you include:

  • a cover letter that addresses the following points:
    • a summary of your experience working in the regulatory or compliance sectors;
    • a summary of your experience in assessing highly complex complaints or other government enquiries;
    • a summary of your experience mentoring or coaching other staff.
  • a resume no longer than 5 typed pages (in Word format)
  • responses to the screening questions within the application process

We are committed to bringing together people with differing perspectives, lived experiences and skills to make choices that reflect our integrity and community, and to creating an inclusive work environment for all.

Visit: www.ibac.vic.gov.au for more information.

Senior Assessment Officer

Job type:

Full time

Job classification:

VPSG5.1

Contact:

Julia MArtinson | julia.martinson@ibac.vic.gov.au

Senior Assessment Officer