• Ongoing, full time, VPS 6 position

About us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. 

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.   Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the role

We are seeking a dynamic and strategic leader to join our team in the role of Senior Manager, Registry Services. Reporting to the Executive Director, Operations and Support Services as one of three Senior Managers in this role, you will be accountable for the efficient management and performance of functional divisions within registry services.

This role will contribute to the leadership of VCAT's Registry operations, executing statutory responsibilities under delegation from the Principal Registrar.

This role involves providing strategic insights and operational leadership to support continuous improvement initiatives, fostering a culture of innovation, and optimising resource allocation to improve efficiency, support early resolution, and enhance the timeliness of VCAT hearings.

You will work closely with Heads of Division/List to ensure alignment in operational processes and people leadership, fostering a high-performance culture among Registry staff and ensuring accountability for outcomes.

About you

• You will have a proven track record of leading and empowering teams in a user-centric environment, with a strong focus on fostering engagement, accountability, and professional growth to deliver exceptional service outcomes.
• You have demonstrated experience in driving operational reform and implementing change, with extensive experience in applying legislation in the development of practices and procedures in a complex legal environment.
• Your comprehensive understanding of government priorities and objectives will be highly regarded.
• You possess strong critical thinking and problem-solving skills, excellent stakeholder management abilities, and the capability to guide others through strategic planning processes.
• We understand that transferrable skills can be gained from a variety of professional experiences and encourage skilled leaders who may not have direct experience in a court or tribunal to apply.   

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

• resume 
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch by calling (03) 9032 0500 to speak with a People Services Advisor.