• $35.78 per hour + super
• 19 hours per week, Monday to Friday, 3 to 5 hour shifts daily. 
• Full-time commitment required for the first two weeks during training

About Us

At State Trustees, we are the trusted public trustee of Victoria, driven by a strategic vision to safeguard and enhance the legacies and financial wellbeing of Victorians.

Our commitment to community is reflected in the crucial financial and legal products and services we provide, including Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.

To learn more about State Trustees and the impactful work we do, visit our website at www.statetrustees.com.au.

About the Role

As a Service Centre Consultant at State Trustees, you'll ensure an outstanding client experience, demonstrating ownership and accountability. Your role includes resolving client interactions, utilising tailored communication techniques, and making financial decisions aligned with clients' preferences and budgets. With a focus on stakeholder engagement and information management, you'll contribute to a dynamic team that values strong relationships and impactful solutions.

This empowering role offers a 12-month fixed-term contract with the potential for ongoing employment. You'll work part-time, 19 hours a week, with daily shifts starting between 8:30am to 9:00am - Monday to Friday (3 to 5 hour shifts daily).

Please note, the first two weeks will require full-time commitment for the comprehensive training schedule, ensuring you're fully prepared for the role.

The anticipated start date for successful candidates is after the 13^th January 2025.

Applications will be reviewed upon receipt, we encourage you to submit your application without delay.

Skills and Experience

• Proven success in dynamic, client-focused, and team environments
• Customer service background, call centre experience is advantageous
• Strong professional communication skills, maintaining composure under pressure
• Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances
• Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities
• Adept at multitasking with Microsoft Office expertise. Efficiently manages multiple tasks, including navigating various systems and applications. Confident in both verbal and accurate written communication

 Employee Benefits

• Generous leave entitlements including surrogacy and gender transition leave
• Health and wellbeing programs and resources
• Diversity, Equity and Inclusion programs
• Discounts with selected retailers through our dedicated reward and recognition platform
• School holiday program reimbursement payments
• Free, confidential, 24/7 access to counselling services
• State Trustees product discounts including free Wills

How to Apply

If you're keen to join our organisation in this highly rewarding role, click Apply to start the application process. Please ensure you include a cover letter and resume.

We are an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, we will respond to requests for reasonable adjustments from applicants with disabilities. We strongly encourage applications from Aboriginal and Torres Strait Islander people.