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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About Switchboard Services

Switchboard Services form part of the Information & Services Directorate and are often the health services first point of contact with the public.  Our Team is required to work on switchboard and the reception desk located at the main entrance of the Austin Hospital. The Austin Health switchboard is a high-volume call centre taking 4000-4500 calls per day. 

About the role

We are seeking a Switchboard Operator to work with our team on an on-going part-time basis of 30 hours per week.

A regular day will see you:

• Answer, screen, and prioritise all telephone calls and enquiries while displaying a high level of customer service; initiate individual/group paging and update databases as required.
• Action emergency procedures, initiate emergency paging, and make public address announcements when necessary.
• Maintain and update the Switchboard contact database and review & action emails related to out-of-hours rosters.
• Provide shift coverage as per the 24/7 roster requirements, work on the switchboard and reception desk, and ensure flexibility and punctuality.
• Communicate effectively with the team, assist with training new staff, ensure patient confidentiality, and promote a supportive working environment.

About you

As a Switchboard Operator, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work and have a keen interest in developing your skillset.

To be successful in this role, you'll bring with you:

• Excellent communication skills 
• Patient focus approach to service delivery
• Excellent computer skills
• Flexible and responsible attitude

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day.  Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging
• A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
• Mentoring and career development opportunities
• Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process or have questions about this opportunity, you are welcome to reach out to the hiring manager: Roisin Stewart, Manager Switchboard Services at Roisin.Stewart@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: Thursday 23 January 2025