The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

As a Team Leader you will be responsible to provide leadership and direction to a team of Housing Customer Service Officers (HCSO's) whilst allocating and managing workloads. Auditing and monitoring of key performance indicators (KPIs), providing one on one feedback with team members and promoting staff development will form vital aspects of the roll. Strong analytical capabilities are required, along with the ability to make prompt precise decisions and provide cover in other areas of the business as per business needs. Support will be provided by the Operations Manager in developing and motivating staff, whilst meeting the accuracy, quality and service standards set. 

The role is required to work a rotating shift between the hours of 7.00 am – 7.00 pm weekdays.

ACCOUNTABILITIES INCLUDE

1. Manage, interpret and apply business plans and policies in own area of responsibility and provide advice to others on design and implementation issues.
2. Resolve operational problems and issues being experienced by team members.
3. Manage a team of HCSO's officers against individual KPI's to ensure business unit targets are achieved for operational telephone and administrative targets and that customer satisfaction targets are met. Allocate workloads and monitor the quality of all work produced by the team.

Please open the position description to read more.

COVID-19 VACCINATION
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.

HOW TO APPLY

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.