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Team Leader, Parentline

Job posted: 09/07/2024
Applications close: 23/07/2024 (Midnight)
8 days remaining

8 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Families, Fairness and Housing

Salary: $106,534 - $117,716

Occupation: Community Services

Reference: VG/DFFH/COPL/550513JL

Reference: VG/DFFH/COPL/550513JL

Occupation: Community Services

Salary Range: $106,534 - $117,716

Work location: Melbourne | CBD

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Team Leader Parentline is responsible for providing leadership to a team of Allied Health qualified telephone counsellors under the guidance of the Manager. The Team leader will mentor staff skills and performance development in service delivery, including policy and procedures compliance. In collaboration with the Manager, the Team Leader will monitor the delivery and quality of telephone counselling, including via clinical staff supervision and professional development, and model collaborative and professional workplace conduct.

ACCOUNTABILITIES INCLUDE

  • Lead a team in providing high quality telephone counselling, risk assessment and support.
  • Manage the allocation of resources within and the outputs required of the work area to achieve service delivery goals and expectations.
  • Work transparently and collaboratively with the Manager of Parentline in alignment with organisational goals and values.

Please open the position description to read more.

COVID-19 VACCINATION
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.

HOW TO APPLY

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

Team Leader, Parentline

Job type:

Full time

Job classification:

VPSG5.1

Contact:

Helen Georgiou | Helen.Georgiou@dffh.vic.gov.au 0420 695 896

Team Leader, Parentline