About the Role 

This is a Fixed Term role for 3 years 

The Towing Coordinator role sits within the Network Operations branch and is responsible for providing a range of administrative activities with a focus on overseeing clearways towing services and accident towing functions. 

To access the Position Description, please click here 

Position Outcomes 

• Support the administration of towing services including Clearway, Abandoned Vehicle, Hazard Vehicle and accident services in accordance with relevant legislation and contracts., Administrative activities may include banking, data analysis, safety reviews, licence checks, digital filing, assessment of driver accreditation applications and similar.
• Provide high level customer service skills in response to public inquiries regarding; clearway towing (including reviewing case files, preparation of correspondence and seeking internal delegate approval); and accident towing, (including applications and allocations for the Melbourne metropolitan area).
• Apply competence to use interpersonal, communication and negotiation skills to manage stakeholders’ relationships and achieve successful outcomes.
• Assist with monitoring, maintaining and reporting on governance structures in accordance with relevant legislation and contract agreements relevant to the towing function.
• Perform monthly site safety visits with contractors to ensure compliance with contract arrangements.
• Ensure safe record keeping by securely and accurately storing all records relating to original contracts, correspondence, financial records and other documents for accessibility and efficient retrieval in accordance with department policies.
• Strive for business excellence through integrity, empathetic engagement and competence and uphold the VPS Code of Conduct, values and behaviours.in line with Section 31A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities. 

The ideal candidate will be proficient in executing project tasks according to plan, effectively prioritizing when plans are undefined, and maintaining accurate project records using approved management tools. They will demonstrate strong critical thinking and problem-solving skills, interpreting existing guidelines and collaborating with others when needed to resolve issues and make informed decisions. They will possess effective interpersonal skills, understanding stakeholder needs and tailoring communications accordingly. The candidate will have foundational digital literacy, proficient in Microsoft Office tools, and applied data literacy, capable of generating descriptive statistics and visualizations using advanced Excel techniques. They will be customer-focused, adept at identifying and responding to customer needs, tailoring services, and managing risks to ensure successful service delivery.

Personal Attributes 

• Working collaboratively (Applied)- Build a supportive and cooperative team environment; Engages other teams to share information in order to understand or respond to issues; Support others in challenging situations.
• Self-awareness (Foundational) - Recognises own emotional responses to a range of people or events, and the impact these can have on others; Recognises that problems or challenges are a normal part of working and actions can be taken to manage them.

Qualifications and Experience

Desirable

• Experience relevant to the capabilities of the role

Role Specific Requirements 

• This position has a requirement to travel to contractor site in Metro Melbourne
• Current Driver Licence

What we offer 

• Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise se the development of a safe and inclusive culture

Culture Value 

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply 

Click the ‘Apply’ button and follow the prompts. Applications should include a resume and a cover letter. Applications close 11.59pm on ​1st December 2024. For further information about the role please contact Meri Tavarnesi, Manager, Towing Services via Meri.Tavarnesi@transport.vic.gov.au 

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence. 

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.