About the Role

This position requires in-office presence five days a week and may include shift work as part of a regular schedule, which may encompass Saturdays, Sundays, public holidays, and/or afternoon or night shifts.

Reporting to the End User Services Coordinator within Investment and Technology, the role provides technical support and assistance with the installation, maintenance and configuration of telecommunications and collaboration technologies and solutions. This includes collaboration, telephony, audio/visual architecture and solutions, meeting room solutions and Office365.The role has responsibilities to maintain, upgrade and develop the systems across the DTP offices. In addition, participating and running projects to expand current systems or deploy new systems/locations.

To access the Position Description, please click here.

We are seeking a skilled professional with strong problem-solving abilities and knowledge of unified communications and collaboration technologies, capable of implementing continuous improvement strategies and delivering effective solutions. Excellent communication, stakeholder management, and adaptability are essential for fostering collaboration, influencing technological delivery, and aligning with industry trends.

Position Outcomes / Accountabilities 

• Apply well developed specialist skills to establish strategies for the effective management of telephony, audio/visual architecture and solutions, meeting room solutions in line with organizational needs.
• Lead the evaluation of meeting room conferencing technology equipment and make recommendations as to the best fit with the Department’s strategic direction to use Microsoft Teams, including consultation with other IT Operations staff, equipment suppliers and DTP partners.
• Refine, develop, and explore new opportunities in collaboration technologies, meeting rooms solutions and audio/visual architecture in line with ICT policies, procedures, and systems.
• Collaboratively work with internal and external ICT stakeholders to resolve end-user issues related to unified communications and collaboration technologies within agreed service expectations.
• Lead the installations of video conference and other collaboration technologies at DTP sites by coordinating with internal ICT contacts and external vendors.
• Work with ICT Workplace Services team members to establish new and streamline existing processes in the changing unified communications landscape plus coaching team members.

Qualifications and Experience

Mandatory

• ITIL Foundation V4 Certificate
• Experience in the management and working with video conferencing technologies such as MS Teams including Admin Console
• Experience working with vendors, strong communication and training skills.

ROLE SPECIFIC REQUIREMENTS

Regular Hours of Work – This position requires in-office presence five days a week and may include shift work as part of a regular schedule, which may encompass Saturdays, Sundays, public holidays, and/or afternoon or night shifts.
 
What we offer
 
•    Meaningful work making Victorian communities more accessible and liveable 
•    Professional growth and development opportunities across the department and the wider Victorian Public Services
•    A hybrid working model focused on collaboration and teamwork
•    Optimal work-life balance initiatives including flexible working arrangements
•    Opportunity to work across multiple urban and suburban hubs
•    We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

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Applications close 9pm on Tuesday, the 10th of December 2024.  

Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications at this time.

For further information about the role please contact Dipesh Mamnani, End User Services Coordinator via dipesh.mamnani@roads.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.