• Opportunity to join the team at the VCAT community based venue in Frankston
  • Join the busiest Tribunal in Australia and be part of a Victoria's justice system
  • Be part of VCAT's service transformation
  • Use your customer service skills to support the Victorian community

About us

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

Currently the busiest Tribunal in Australia, VCAT serves the community by resolving civil and administrative disputes and making decisions in human rights and guardianship cases. VCAT services a diverse range of Victorian disputes, from residential tenancy matters to complex building and property and human rights matters, which have a deep reach into the Victorian community and a direct impact on the economy, in particular, in planning, property, health and small business.

About the role

The Venue Coordinator is a multi-functional role, responsible for delivering front line services to VCAT users, parties in cases and external service providers, providing high quality administrative support through end-to-end processing of applications.

Reporting to the Manager, Regional Services, you will work as part of a small, dedicated team, providing customer service to VCAT users and support to VCAT Members in preparation for and during hearings.

The role will be primarily located onsite at the VCAT Frankston community based venue, however travel to any VCAT location, including regional venues and/or CBD locations may be required.

The successful candidate will undertake related induction and first aid officer training as part of their role.

This is a full-time, on-site based role.

About you

We are seeking highly motivated and flexible individuals who can actively contribute to a collaborative and cohesive team environment.

To be successful in this role you will:

• Have well-developed interpersonal skills, with the ability to engage with a wide range of internal and external stakeholders.
• Be passionate about customer service and contributing your broad experience to help VCAT identify improvements to our processes and to shape the future of our community based venues.

For further information about the role, please view the attached position description.

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

• resume 
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch by calling (03) 9032 0500 to speak with a People Services Advisor.