VPS 6.1 Principal Officer, Complaints Strategy (VPSG6.1)

Job posted: 20/07/2021
Applications close: 03/08/2021 (Midnight)
10 days remaining

10 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Office of the Ombudsman Victoria

Salary: $124,033 - $145,009

Occupation: Legal

Reference: VG/SF/STAT/1551650

Reference: VG/SF/STAT/1551650

Occupation: Legal

Salary Range: $124,033 - $145,009

Work location: Melbourne | CBD

Are you a ‘self-starter’ with exceptional written and verbal communication, interpersonal skills, leadership and project management skills?

The Victorian Ombudsman (VO) is currently seeking applications from energetic and organised strategic thinkers. The role of Principal Officer, Complaints Strategy requires deep and progressive understanding, skills and experience in modern-day complaint handling and significant experience in effectively engaging with internal and external stakeholders using data to generate and harness strategic resolution of complaints.

Available opportunity:

  • VPS 6.1 $124,033 - $145,009per annum plus 10% employer superannuation contribution
  • Ongoing

Who we are: 
We're the Victorian Ombudsman. Our office provides a free, independent, accessible and impartial service to all Victorians. Our purpose is to ensure fairness for Victorians in their dealings with the public sector, to improve public administration and to foster confidence in the integrity of the sector.

You will bring to this opportunity a mix of experience in:

  • Complaint management, review and innovative and constructive resolution of disputes.
  • Analytic and problem-solving capability, including demonstrating lateral thinking, strategic thinking and initiative in developing solutions, using data to drive operational improvement.
  • Project management skills with the ability to effectively lead, manage and mentor a team of high performing staff and achieve work plans and priorities.
  • Highly developed written and verbal communication skills with a proven record of producing reports in relation to complex matters.
  • Strong interpersonal skills, including the ability toinfluence and negotiate  with a wide range of internal and external stakeholders on sensitive and complex matters.
  • Sound knowledge of the Victorian public sector and a familiarity with legislation, or a demonstrated ability and experience to acquire such knowledge. 
  • Formal qualifications in law, government, social sciences or a related discipline.

How to apply:

Applications need to be submitted online via the ‘Apply Now' button.

To be considered for this role, you must include:

  • a 1-page Cover Letter addressing the Key Selection Criteria as outlined in the Position Description
  • a Resume, no longer than 5 typed pages (PDF)

Applications close 5pm on Tuesday 3 August 2021.

Want to find out more about us and what we do?  Please visit:  www.ombudsman.vic.gov.au

VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.   We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people. VO is committed to supporting our employees balance their work and life commitments. All requests for flexible working arrangements will be considered in line with operational requirements. The types of flexibility may differ from role to role.


VPS 6.1 Principal Officer, Complaints Strategy (VPSG6.1)

Job type:

Full time

Job classification:



Deputy Ombudsman | people@ombudsman.vic.gov.au

VPS 6.1 Principal Officer, Complaints Strategy (VPSG6.1)