4 days remaining
Location: Western Region | Ballarat
Job type: Full time / Ongoing
Organisation: Department of Government Services
Salary: $58,539 - $75,175
Occupation: Customer Service/Call Centre
Reference: VG/1833038
About us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
About the role
The DGS Contact Centre supports whole-of-Victorian Government service delivery. Consumer Affairs Victoria (CAV), Service Victoria (SV) and Registry of Births, Deaths and Marriages (BDM), as part of the DGS Contact Centre, are seeking both full-time and part-time applicants for several Melbourne CBD or Ballarat-based Customer Experience or Enquiry/Registy Officer roles. Our aim is to assist, educate and support people in the community, especially those who are vulnerable and disadvantaged, and our vision is a connected government services system, working to build a safer, fairer, and stronger Victoria.
We are currently recruiting multiple ongoing VPS2 positions to work at the newly created Whole of Victorian Government contact centre in BOTH Melbourne CBD and Ballarat.
About you
Please note, the role start date will be discussed during the interview stage of the recruitment process and will vary according to geographic location. Most roles will commence in January 2025.
Key Accountabilities include:
Skills and Qualifications
For specific responsibilities please review the attached position descriptions.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
Prior to submitting an application, please ensure you read all job position descriptions.
Apply before the advertised closing date 11:59pm on Thursday, 12 December 2024. All applications should include:
In accordance with the Jobs and Skills Exchange Policy, Victorian Public Service employees are required to apply via the JSE for primary consideration access.
Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.
Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.
Full time / Ongoing
VPSG2
Matt Lane, General Manager | matt.lane@dgs.vic.gov.au