Workplace Technology Manager (VPSG6.2)

Job posted: 21/06/2022
Applications close: 12/07/2022 (Midnight)
11 days remaining

11 days remaining

Job Description

Location: Various

Job type: Full time / 12 Months

Organisation: Service Victoria

Salary: $149,025 - $170,579

Occupation: Technology

Reference: VG/1639505

Reference: VG/1639505

Occupation: Technology

Salary Range: $149,025 - $170,579

Work location: Various

An exciting opportunity is available for an Workplace Technology Manager with Service Victoria. The Workplace Technology Manager will lead the delivery and management of Workplace Technology services to the internal stakeholders.


  • Full time, fixed-term position (12 months)
  • Salary Grading: VPS6
  • Work from home and either our Ballarat or Footscray Offices or our various Hubs



An exciting opportunity is available for an Workplace Technology Manager with Service Victoria. Service Victoria is modernising the way you get things done online. We're bringing together the most popular transactions in one place and making it simpler, easier and faster for you to do them. At Service Victoria, we're at your service.

As a modern, outcomes driven technology organisation, Service Victoria is embracing remote first for all roles. Service Victoria is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19.



Reporting to the Head of Infrastructure and Service Management, the Workplace Technology Manager will work across Service Victoria's business and technical areas. The role will lead the delivery and management of Workplace Technology services to the internal stakeholders.

The successful individual will create a climate of service excellence and challenges others to deliver outstanding customer focused outcomes, making customers and their needs a primary focus for maintaining customer satisfaction.

ABOUT YOU                 

Our ideal candidate would be able to successfully demonstrate the following key skills:

  • Manage the Workplace Technology and internal Service Desk operations, including portfolio planning, resource, financial and risk management
  • Manage end to end support of the Workplace Technology department, including access administration, that includes the delivery and optimisation of supported technology
  • Lead audit and risk related actions and activities in the department, including active risk management, controls and regular testing are in place
  • Manage technology assets on the asset register, including the full lifecycle management, procurement, renewal, decommission of software and hardware
  • Act as an escalation point between the business and service delivery to resolve issues
  • Develop and manage the Workplace Technology strategy and roadmap
  • Provide coaching, mentoring and professional development opportunities for team members in line with career development plans


  • Relevant tertiary qualifications in Information Technology, Business Management, or similar
  • ITIL or Microsoft Certifications
  • Extensive experience in managing Technology Operations specific to Service Desk, End User Compute, AV, Networks, Microsoft Technologies and AWS


Apply before the advertised closing date, all applications should include:

  • A current resume
  • A cover letter, briefly addressing the Key Selection Criteria in the Position Description

Applications close at 11.59pm on Tuesday July 12th, 2022.



  • Applicants must be an Australian Citizen, Permanent Resident or hold a valid work visa and comply with the 100-point Proof of Identity Check and national police records check
  • Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply
  • Terms and conditions for department employees are subject to the Victorian Public Service Enterprise Agreement 2020.
  • Under the Pandemic Orders Service Victoria is required to collect, record and hold COVID-19 vaccination information for all employees and contractors who are, or may be, scheduled to work outside of their place of residence


Workplace Technology Manager (VPSG6.2)

Job type:

Full time / 12 Months

Job classification:



Recruitment@service.vic.gov.au | Recruitment@service.vic.gov.au

Workplace Technology Manager (VPSG6.2)