Work at the Mental Health and Wellbeing Commission
Apply your dispute resolutions and complaints handling skills towards meaningful work contributing towards the reform of Victoria’s mental health system.
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About the roles
The Mental Health and Wellbeing Commission (MHWC) have two exciting roles available within the Complaints and Resolutions Team for highly motivated and compassionate individuals who are ready to apply their complaints resolutions and effective communication skills towards supporting the MHWC to promote, support and protect the rights of consumers, families, carers and supporters.
The Complaints and Resolutions Team operates in the MHWC and provides a critical frontline function in managing and resolving complaints where the person believes their rights under the Act and the Charter of Human Rights and Responsibilities (2006) have been breached.
MHWC is a new accountability body in the mental health and wellbeing system established under the new Mental Health and Wellbeing Act 2022 (the Act).
Our responsibilities include:
- monitoring and reporting on the performance, quality and safety of the mental health and wellbeing system
- holding government to account by initiating and managing our own inquiries
- handling and investigating complaints about mental health and wellbeing service delivery to support our objectives
- monitoring the government’s progress in system reform to ensure the system meets the expectations of people with lived experience in mental illness or psychological distress, their families, carers and supporters
- enabling lived experience leadership.
Who we’re looking for
We're looking for people with dispute resolutions and complaints management skills who are:
- enthusiastic about applying their skills to promote improved outcomes for people and broader mental health service improvements
- self-motivated and team players
- have a high degree of professionalism and integrity in working with diverse people including people with lived and living experience of mental health and recovery, lived experience of carers, families, or supporters, internal colleagues, mental health services and other associations.
The Resolutions Officer manages and resolves complaints while maintaining the independence of the Mental Health and Wellbeing Commission (MHWC). This may include complaints where the person believes their rights under the Act and the Charter of Human Rights and Responsibilities (2006) have been breached.
The MHWC has an inclusive approach and actively promotes diversity, inclusion and an equal opportunity workplace.
We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQ+ and people with disabilities.
Benefits of applying
The MHWC supports work life balance, health and wellbeing and flexible work.
Successful applicants will:
- play a role in the delivery of MHWC’s strategic plan to lead and support initiatives to prevent and address stigma related to mental illness
- work in a positive, friendly and supportive team
- get access to ongoing professional development opportunities.
How to apply
You can apply for both roles on the Careers.Vic
Applications should include a resume and a cover letter summarising their skills, relevant experience and what they can bring to the role.
Contact us
If you have any questions about the roles or how to apply, email Alex Gray, Manager, Resolutions and Review at alexander.gray@mhwc.vic.gov.au.